[audifin]

Originally Posted by tintin

I think that's probably pretty much spot on: they "manage" this for you, and then take their cut/make their profit, on behalf on whoever is sponsoring/managing them.

I had the same with my recent (no fault) claim on my Tesla - the other party's insurer (Co-op) put me in touch with another "accident management company" who's primary interest was to act on behalf of them and manage their costs.

Adding another layer of intermediary just adds more cost, somewhere along the way.

So I suppose you just described a situation where it would have been useful to have such cover - to make sure your Tesla was repaired by Tesla's approved bodyshop rather than the cheapest one chosen by Co-op?