I had a similar issue to that you describe on mine. The dealer fitted a mod (2 plastic bits each side of the interior lid). Could be same issue but not nessasarily. I will post some pictures at the weekend.... Although on mine there was no issue closing, I have to add.
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2012 A6 3.0 TDI Avant, Silver, 7 Spd STronic, Bose, ACC, Advanced Parking Camera, Power close / open tailgate, Side and Lane Assist, AMI & Jukebox, Adaptive lights with corner and high beam assist, Through load with ski bag, Audi pre sense plus, sports diff and sport suspension, Panoramic roof, Storage pack, MMI touchpad and VIM, etc. Oh and now retro fit rear seat entertainment 
2019 BMW I3. Heat pump, Winter, professional and comfort packs, Harmon Kardon, autopilot
2022 Mercedes EQC 400
Previously: 2009 S8, Silver, B&O, Ceramic Brakes, Advanced Parking Camera, VCDS
2008 A8 3.0 Tdi sport, B&O
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