There is a long cable that goes from the motor to a gearbox on the headrests. There is a plastic sleeve that goes around the long cable. Same setup is for the lumbar. The repair is to cut the sleeve about 5-15mm shorter so that it connects to both the motor and headrest gear box again. I had to fix all 4 seats on my a8 as nothing worked. To test, see if you can hear a motor running when you press the buttons. I also did a write up on it on my build thread.
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2003 A8L Build Thread
D3 Turbine Reps – S8 Mani
2002 Allroad Build Thread
2005 Color Match - TDI 01E - TTV LWFW - RS4 PP - BW K04s - Stg 2 WMI - WB- AWE DTS - EFK - H-SPORTS - IPP Arms - S6 Alcantaras - 4K LB Hitch - V1
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