Volvo with Launch Control...

[sarg]

Originally Posted by HPsauce

One of the factors Volvo say they use in considering the level of "goodwill contribution" is your history of buying Volvo cars.

We had the same when our last Mini needed a new main wiring loom, luckily it was our 3rd Mini, which alongside 20+ BMWs over the years was more than adequate for them.

Interestingly a couple of those I think were company cars (albeit I owned the company), but they were as interested in my history of sevicing and maintenance custom as the car purchasing.

I've been using the same dealer, all bar the odd occasion, for almost 30 years so that stood us in good stead too. (Only ever used them for service mind you, only ever bought one single car - the Mini in question - from them as their sales staff never deliver)

It all goes to highlight that, right or wrong, a good relationship with your dealer's service staff is an important factor.

[HPsauce]

Unfortunately, while I had company cars throughout almost all my working life, Volvo was never an option, so I don't have that history, just the last 5-6 years with this car.

Originally Posted by paulrstaylor

So you would have to bring a claim for the cost of repair against the supplying dealer that the car they supplied was defective, and therefore not fit for purpose. Have you spoken with the supplying dealer to see if they can help with the issue?

How did you pay for the car? Was there any form of credit, even a credit card deposit?

I just checked and did indeed pay £1000 deposit by card, not sure how that helps though.

Edit: I have now spoken to the Sales Manager at selling dealer. He was helpful but did say that once Volvo made a goodwill offer they tended to stick with it, but he would call them anyway. He clearly did not want to get caught up in any legal claims so hopefully that will add a bit more motivation.

[ainarssems]

If you paid part or all amount by credit card or any other form of credit and purchase price was between £100-30k you get extra protection from lender as they are responsible for goods as well.

[pete-p]

Originally Posted by HPsauce

I just checked and did indeed pay £1000 deposit by card, not sure how that helps though.

Section 75 of the Consumer Credit Act. So long as the car wasn't more than £30k you can raise a claim with the credit card company as the vehicle quality was not good enough.

[HPsauce]

Originally Posted by pete-p

Section 75 of the Consumer Credit Act. So long as the car wasn't more than £30k you can raise a claim with the credit card company as the vehicle quality was not good enough.

Unfortunately it was, so that avenue is closed.

[pete-p]

Originally Posted by HPsauce

Unfortunately it was, so that avenue is closed.

Maybe not...

https://www.financial-ombudsman.org....-bought-credit

In certain circumstances where the cash price is over £30,000, a credit provider might still be responsible for what has happened under Section 75A. If you think this applies to you, contact us.

https://www.legislation.gov.uk/ukpga...39/section/75A

[paulrstaylor]

As others have stated, s75.

https://www.moneysavingexpert.com/re...our-purchases/

When I bought my RS4 there were a number of undisclosed issues which the supplying garage was not interested in at all, I called my card provider and brought a claim under s75. They requested an independent report on the car, which I got. They agreed to settle at the full cost of repairs which amounted to a large sum (thousands), if we hadn't come to an agreement they would have refunded in full and taken the car away!

It was <£30k in my case, sadly I think not going to work in your case as s75a relies on the credit being tied to the item purchased, so car finance would have worked but a credit card probably not? https://www.moneysavingexpert.com/re...hases/#over30k

I'd still be contacting the supplying dealer to get their views and support, but ultimately you might have to suck it up as any offer you are getting at present is goodwill!?

[HPsauce]

Yes I think you're right. After a further round of discussions, with no really significant improvement, we've told the servicing dealer to proceed with the engine swap.

That doesn't mean we've given up on hassling Volvo, but we do want the car back and working and will probably pursue them further once it's fixed.
I'm sure if this was a diesel engine they'd be being a lot more generous

I think having picked up my S8 from the D2 Doctor has maybe put me in a more positive mood as I know that almost anything on a car can be fixed with appropriate ingenuity, but a borked cylinder/block isn't one of them.
And at the end of the day it's pretty much just a tarted up Ford Focus, apart from the engine.