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D3 - Body and Exterior Bumpers, bonnets, glass, trims - Everything outside

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  #1  
Old 26th March 2014, 10:29 AM
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Quote:
Originally Posted by Dezzy View Post
Plymouth, Exeter, Taunton and Barnstaple Audi were all under the Silverstreet umbrella, they are now all Marshall Motors.
They all as bad as Plymouth then?
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Old 26th March 2014, 11:26 AM
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I very rarely use a garage let alone a dealer, but i have been messed around with parts, never dealt with sales, and to be honest after dealing with parts i have no intention to. I can say with out doubt it would not be worth the drive to Barnstaple but can't comment on the others. They are all under the same umbrella but run separately, as i found out when just ringing around for oil. £28 for 5 liters at Barnstaple £19 at Exeter.

Do you want to borrow my car to park on their forecourt?

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Old 26th March 2014, 11:31 AM
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Haha. nice picture.
It was a toss up between a 5/7 series or the A8.
The 8 is a higher number, so I went with that.

Plymouth got one more chance when I go in on friday.
If they are still bad, I'm off to exeter or possibly Swindon. lol
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06 3.0TDI Quattro:
Options:
Soft close Doors & Boot, Electric Blinds, Keyless Entry & Start, Bluetooth HandFree, Quad Zone Climate, APS+, 3 Spoke Sports Tiptronic Multi Function Steering Wheel, Heated Seats All Round, Black Leather Comfort Seats, AMI, Sunroof, Drivers & Passenger Electric Memory Seats, Auto Dimming Mirrors, Bi-Xenons AFS2, Dab, Digital TV, Reversing Camera, AV Inputs, Fridge, Solar Roof, TPMS, facelift rear lights, 3G, remote boot closure, Tow Bar.
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Old 26th March 2014, 11:42 AM
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Quote:
Originally Posted by ScottB5 View Post
Haha. nice picture.
It was a toss up between a 5/7 series or the A8.
The 8 is a higher number, so I went with that.

Plymouth got one more chance when I go in on friday.
If they are still bad, I'm off to exeter or possibly Swindon. lol
Mini meet?
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Old 26th March 2014, 12:22 PM
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Could do.
At Audi?
Solidarity Brother.......And all that.
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06 3.0TDI Quattro:
Options:
Soft close Doors & Boot, Electric Blinds, Keyless Entry & Start, Bluetooth HandFree, Quad Zone Climate, APS+, 3 Spoke Sports Tiptronic Multi Function Steering Wheel, Heated Seats All Round, Black Leather Comfort Seats, AMI, Sunroof, Drivers & Passenger Electric Memory Seats, Auto Dimming Mirrors, Bi-Xenons AFS2, Dab, Digital TV, Reversing Camera, AV Inputs, Fridge, Solar Roof, TPMS, facelift rear lights, 3G, remote boot closure, Tow Bar.
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Old 26th March 2014, 12:38 PM
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come to swindon - swindon audi have always been really great this end and im sure we can sort a mini meet!
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Old 26th March 2014, 02:26 PM
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Untied we BARGAIN, divided we BEG!

I'm around Friday but not 100% sure where i'll be to be honest, i'll not be in Plymouth, just thought if you're out and about and going Exeter way i could maybe drive down to Okehampton or something
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1996 A8 4.2 QS. Bose, Solar roof, um...um... rally sport towbar. Now gone to a new home as the Traders 8.

Bright yellow bus o love.
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Old 26th March 2014, 02:29 PM
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Off to plymouth Audi on friday for one last attempt to see the After sales manager and get a price on a gearbox service.
If that's as bad as it has been the last 2-3 visits I'll be going to Audi Exeter next time I'm free.
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06 3.0TDI Quattro:
Options:
Soft close Doors & Boot, Electric Blinds, Keyless Entry & Start, Bluetooth HandFree, Quad Zone Climate, APS+, 3 Spoke Sports Tiptronic Multi Function Steering Wheel, Heated Seats All Round, Black Leather Comfort Seats, AMI, Sunroof, Drivers & Passenger Electric Memory Seats, Auto Dimming Mirrors, Bi-Xenons AFS2, Dab, Digital TV, Reversing Camera, AV Inputs, Fridge, Solar Roof, TPMS, facelift rear lights, 3G, remote boot closure, Tow Bar.
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Old 1st April 2014, 08:26 AM
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So, a quick update.

Went to Bexley Audi last week and got some answers.

I asked straight away for the man in charge of the whole circus after half star service I received last time from the bodyshop guys.

So, it took them good 15-20min to figure out what was going on, they were running up and down, back and forward, but I finally got the answer.

Claim has been rejected by the factory as they suspect is not corrosion (12year warranty) but paint defect which is only 3 years

Anyway, I called Audi Customer Relations to escalate it further. They have assign a Personal Claim Manager and from now on he will be dealing with my claim. Spoke briefly with him yesterday and we will have a meet and proper chat this Friday.

Interesting thing I've been told (well not really and it makes sense) by Customer Relations. Loyalty. Guy said it plays a big role when it comes to claims like that. Sometimes even if it's a paint defect after warranty they may still do it if you are loyal to Audi (keep servicing and repairing car with them). As I serviced car with Audi only for first 5 years and then I switched to independent specialist, this does make me a customer they are not really interested in looking after, even if I still buy parts from them.

This could explain why Lincoln Audi resprayed my mates D3 with exactly same problem. As he has no independent specialist in Lincoln, therefore he has no other choice than keep servicing car with them, so that makes him loyal and thats how probably he got his roof resprayed.

Will see if I get anywhere with my ''Personal Claim Manager'', I don't think so to be honest, but will keep you updated.
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  #10  
Old 1st April 2014, 10:44 AM
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Thanks for the update.

I've heard that about loyalty before and how big a part it plays.
I got full main dealer servicing at the moment and thats the main reason why I'm happy to pay dealers prices for servicing for now.

Got some more bits to shift on my old A4 then its off to Audi for AC service, Oil service and hopefully gearbox service at the same time as asking about the paint work.

Hopefully you will get a good result from your ''Personal Claim Manager'' but if was he says is true about loyalty, I'm not sure how it will end.
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06 3.0TDI Quattro:
Options:
Soft close Doors & Boot, Electric Blinds, Keyless Entry & Start, Bluetooth HandFree, Quad Zone Climate, APS+, 3 Spoke Sports Tiptronic Multi Function Steering Wheel, Heated Seats All Round, Black Leather Comfort Seats, AMI, Sunroof, Drivers & Passenger Electric Memory Seats, Auto Dimming Mirrors, Bi-Xenons AFS2, Dab, Digital TV, Reversing Camera, AV Inputs, Fridge, Solar Roof, TPMS, facelift rear lights, 3G, remote boot closure, Tow Bar.
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