parcels2go.com damaged a brand new RS6 wheel

[M-A8]

Originally Posted by tonupkid

Frankly we all know bad things can happen to stuff in transit. The thing is to pack it so that it has a chance of surviving abuse, and your wheels had just about zero protection.

A drop from handling height onto concrete has a high probability of your wheel landing rim side down. And a cheap carton and bubble wrap is not up to the job of absorbing the energy of the impact, so your new wheel took the brunt of it.

There are a number of ways in which a wheel can be economically protected so as to have a better than 50% chance of arriving undamaged

If the wheel supplier knew that you were having them couriered and took responsibility for passing them over to be shipped to you, maybe you can expect them to put this right. After all, had they sent them unwrapped, you'd be justifiably asking them to sort it, so what's the difference where they have failed to ensure that they are adequately packed.

Just a thought. How do you know that the wheel was not already damaged when it was handed over to the courier?

I agree, was going to say similar thing. Off to Audi as they didn't bloody protect it, it might be pass a bug game, but if you are loyal to Audi, servicing, repairs etc then they will look at this case very differently. Do all you can with Audi first coz parcel2go will be a nightmare if you havent purchased extra insurance