Headlamp issue?

[LordHefner]

Originally Posted by Conquistador

Have you tried new ballasts and/or new igniters? I'm sure you won't need new headlights!

Hi Conquistador, Well tonight it was brought back after being with Audi for two whole days after me kicking off when they broke my electronic handbrake. I originally took it to them on Wednesday booking it in for six small issues of which I had read on Vag.Com and told them all problems, they then charge me the £65 to write on my report Customer Complaint Confirmed ("Yeah thanks for that, no worries!" ) only to not fix my headlight issue despite it being there for 4 hours and 45 minutes and after arguing with them that the whole ideal of me telling you what was wrong and you ordering in the Ballast for the car was so that I could drive home after paying your huge bill with two working headlamps! despite leaving annoyed I get in my car to instantly find that my handbrake no longer works, and to remember that it only went in to be notified of how much mm of pads were left on the car! They have since replaced it with a new one (which I still believe I don't need) and whilst it's been with them the last two days, they claim that today they've spent three hours on it, only for them to call me telling me the headlamps are the wrong ones for the car and I need to replace them a reduced cost by 30 percent of £1,850!!! the fact that the drivers headlamp that is also apparently wrong and would have been lit up the entire time, or the fact that I've had the car two months of which for the first five weeks it worked absolutely fine was lost on them!

The way I understood it is the Bulb goes into the headlamp and is held there by the frame of the headlamp but should I wish to I should be able to hold the bulb on the end of it's loom and it still work? So I really don't know what drugs they are on but the last three days has cost me £320 ish quid to have my intelligence insulted and still no working headlamp!

I have a pair of bulbs, as well as the original that looks blown, I have the original igniter as well as a replacement neither of these combinations have resulted in the bulb coming to life! The keep telling me that their computer won't talk to the car, and when I asked... "has someone checked with a volt meter to see if their is power to the loom?" and all I'm getting is I'm not sure as they're in the workshop and I'm in the service centre! well Yes of course you are, but that is why you talk so that as a Liaison person telling the customer the good or bad news with their car, they can feel reassured that the information that you are passing on is in fact correct! But nope he couldn't tell me that!

So I'm here with an immanent trip to an airport and very early start for Sunday morning lurking and I don't fancy doing it with only one headlamp. I'm at the point of desperation and will happily meet whoever knows what they are doing so I can get this relatively simple issue sorted!

Regards, Mark.