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#11
9th August 2015, 10:19 PM
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I have solved this now directly with Spax
. Last edited by RallyQuattro; 19th August 2015 at 09:59 PM. 
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#12
9th August 2015, 10:34 PM
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Spax I think you have been caught with your pants down, do the honourable thing and put this right.
Someone with a bit of brains and experience found a flaw with your produce and through the lack of prompt reply and apathy you have hoped this problem would go away. It clearly hasn't and I think quite rightly it shouldn't.
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Del 
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#13
10th August 2015, 02:44 PM
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This probably isn't something for discussion on an open forum. At least you're talking to one another now, hopefully a dialogue can continue.
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Rob -- 2013 Audi A7 BiTDi, with Tech Pack High. 2007 Audi S8, with Rear Seat Entertainment, Quad Zone Climate, DAB/DVB and electric blinds. ** sold **
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#14
10th August 2015, 07:12 PM
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Open forum is the correct place. It's making this public that appears to have made Spax sit up, take notice and respond.
It was exactly the same with me when Revo pranged my car. It was public exposure and help from this forum that got them to pay up. Clearly this is not a happy situation for Spax. Its in their hands to turn this PR fail into a PR win
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A journey of a thousand+ (epic) miles, begins with a single step, (to the door of an 8). Lau Tzu Last edited by tonupkid; 10th August 2015 at 09:52 PM.
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#16
12th August 2015, 09:49 AM
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I have solved this now directly with Spax
Last edited by RallyQuattro; 19th August 2015 at 09:59 PM.
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#17
12th August 2015, 10:25 AM
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Similar style of thread on a Merc forum I'm a member of:
http://www.mbclub.co.uk/forums/wheel...anks-spax.html Shame, I've always admired Spax and have fitted their springs on previous cars I've owned but I'd definitely think twice about buying from them now
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Currently '8-less Previously: - Aqua Blue Pearl D3 S8 - Kamut Beige leather, ACC, B&O, factory RSE, solar sunroof, electric blinds, ski bag, Homelink, comfort headrests. - Aqua Blue D2 S8 - Grey leather/Alcantara - D3 A8 3.0 CVT - D3 3.7 V8
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#18
16th August 2015, 08:05 AM
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I have solved this now directly with Spax
Last edited by RallyQuattro; 19th August 2015 at 09:59 PM.
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#19
16th August 2015, 08:49 AM
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SPAX is a well-off company and the stuff they sell probably has quite a markup...
http://companycheck.co.uk/company/03...RMANCE-LIMITED Come on, Spax, 1% of the time things do go awry and you have to cut your losses to maintain the UK culture of customer is king.
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#20
17th August 2015, 10:05 AM
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We are sorry RallyQuattro feels we have failed him. We are also sad he has aired his grievances on a public forum presumably to cause damage to Spax’s reputation in the Audi community.
We are not going to publicly discuss or correct the one sided discussion with the facts. We have replied to the hugely disproportionate number of emails regarding the kit, dating back to the moment the kit was received. We would like to add at no point has the kit been faulty. We have only not replied to the last few emails because we have no more we can offer or say other than keep repeating the same answers from the older emails. We have done as much as we can as the designers and manufactures of this product, we did not sell the product to RallyQuattro. We pride ourselves both as a company and individuals (yes we are real people just like everyone else) on providing the best product and support we possibly can. We often bypass retailers to ensure end-users get the best possible advice, should technical queries rise which we have done throughout.
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