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Old 22nd May 2020, 05:16 PM
roberto's Avatar
roberto roberto is offline
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Join Date: Jan 2010
Posts: 1,588
Default Autodoc NEVER AGAIN !

my first order took 11 days to come
i ordered S8 rear discs/pads Brembo
S8 rear caliper carriers

all ok apart from the pads .. they had 2 part numbers on the box

1.brembo number for Toyota Auris Front pads
2.brembo part number for S8 Rear pads

why ? ive no idea BUT YES they are the Toyota Auris ones

1.5 hours later on live chat and sending pics im allowed to return them for a full or part refund depending on condition....

what a bunch of muppets ... Never Again
..2008 Facelift A8 3.0tdi Sport..Factory ordered by me..Ibis White..B&O..Solar sunroof..Privacy glass..Soft close doors..Rear camera..Towbar..Alcantara roof lining..Heated f/r seats..TV..AMI..Auto boot..S8 door mirrors..S8 black front grill..Homelink..S8 carbon fibre trim..20" wheels..S8 front & rear brakes..RS5 steering wheel ..48,000 miles and counting slowly..12 years old-12 oil changes..

Daily.. 2013 Caravelle 140 DSG .. Trackcar A6 3.0tdi LeMans .. Pop about for the missis tdi TT ..

Last edited by roberto; 23rd May 2020 at 03:49 PM.
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Old 22nd May 2020, 06:58 PM
Regulus Regulus is offline
Senior Member
Join Date: Apr 2017
Location: Varmland, Karlstad region, Sweden
Posts: 360

I buy parts from them as well. But I haven't had any issue so far. I don't fault them if the postage is slow; because Postnord is infamous here in Sweden. The last package I had to either wait 3 days for door delivery, or pick it up myself at the distribution office. I chose the latter

Do we have other sellers to choose from?

Audi S8 -99, Pearlescent, Alcantara/silk napa leather, Burr walnut insert, Alcantara roof lining upper pack
Jeep Grand Cherokee -98
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Old 22nd May 2020, 07:40 PM
MikkiJayne MikkiJayne is online now
Senior Member
Join Date: Jan 2012
Location: Devon
Posts: 3,048

Yep, that seems about their normal level of service. I use their site to look up alternative vendors of things and then search out those vendors on ebay or Amazon.
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Old 23rd May 2020, 10:17 AM
barzya8 barzya8 is offline
Senior Member
Join Date: Jun 2011
Location: Guildford, Surrey
Posts: 373

I purchased my new fuel pump through them.
This took over 10 days to get to me.
When I chased them they stated the first order takes time as they check out the legality of the order and await payment to clear before dispatching.
They assured me any future order will be a lot quicker.
I told them they are unlikely to get any further orders from me, as the first one took so long to arrive.

I have not used them since
2002 S8 Final Edition, Avus Silver with Red leather interior
Guildford, Surrey
Tiptronic with Sport mode button.
Sony rear entertainment package.
Bose sound system.
Audi Navigation Plus.
20 inch Final Edition alloys
Full Cat Back Stainless Milltek exhaust, giving a great V8 burble :
1997 A8 Quattro Sport - Now sold when S8 FE purchased
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Old 23rd May 2020, 10:38 AM
spannerrash spannerrash is online now
Senior Member
Join Date: Dec 2016
Posts: 231

I've used them many times and never had a problem. I do allow for slow service so never really use them for anything urgent. That said, I apply the same logic to anything coming from abroad. I find Oemvwshop and others just as slow.

You say you ordered rear S8 caliper carriers, what part number did you order? I couldn't find any still available a few weeks ago.
Audi S8 D2 2002 88k mls
Ebony pearl effect black. Grey interior.
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Old 23rd May 2020, 12:12 PM
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Ronin Ronin is offline
Senior Member
Join Date: Jul 2019
Location: Wales
Posts: 148

I've spend about 500 with them over the past 6 months and never had any issues. As long as you search parts with proper part numbers from elsawin you will be fine. I use http://www.oemepc.com/ They do take ages for delivery but the cheap price has to come from somewhere right?
2002 Audi A8 2.8 Sport Quattro
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Old 23rd May 2020, 12:50 PM
homer simpson's Avatar
homer simpson homer simpson is online now
Senior Member
Join Date: Nov 2013
Posts: 713

I have used them once and it was a positive experience. It was for an Arnott strut which was by far the cheapest price. I ordered and the next day their discount went up by 5% so I called them, they cancelled the order, credited the amount to my AutoDoc 'account' and re-ordered the same part with the credit. This prevented me having to wait for the funds to hit my card which would take days. The remaining credit was processed separately and refunded in about 3-5 days to my card. The part was as described and only took about 3-4 days to arrive.
2008 (facelift) S8 with B&O, ACC, glass sunroof, reversing camera, front and rear heated seats, ceramic brakes, homelink, electric side and rear blinds, ski load through, heated fan washer jets, remote boot closing, de-flapped manifold, fridge
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Old 23rd May 2020, 03:17 PM
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steamship steamship is offline
Senior Member
Join Date: Jun 2013
Location: Londonderry, Northern Ireland
Posts: 1,833

I've only used Autodoc once, and from ordering to delivery took 7 days, which is what I normally expect when ordering anything from the UK (live in Northern Ireland), and only used them as a last resort. Shame you've had a bad experience.
2001 A8 D2 FL 3.7 Q - LPG Conversion, Engine: AKC, Gearbox:FBB, Colour:LY5X Aqua Blue pearl effect, Interior:WJ light beige/dark beige valcona leather with burr walnut inserts

My DIY jobs - Replaced alarm horn, Replaced Coolant Temp sensor, Updated RNS-D firmware, Installed Reversing Camera and Digital TV, Dashcam Installation, Retrofitted Rear Blinds, Auto-Dimming Rear View Mirror, Chrome Boot Struts

Sold! 2008 S8 D3 5.2 V10 - Engine: BSM, Gearbox:KLW, Colour:LY7F Suzuka Grey Pearl Effect, Interior:Black/Black with Silver/Black valcona leather with carbon atlas inserts, Bang & Olufsen, Heated windscreen, Soft-close doors, TV, DAB, AMI, Quad Zone, Auto Boot, Auto dim Mirrors, Keyless entry, PDC with rearview camera, AFS II Headlights

My DIY jobs - Fan Jet Windscreen Washers, Retrofitted Electric Side Blinds
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