Help with boot lock problems ...

[JulianHicks]

Sorry, I don't understand what you mean by the soft close motor.

The boot motor and cable that open and shut the boot are fine; my problem is that when the lock mechanism in the boot door comes down to meet the locking plate, there's no longer a motorised 'clunk' as the lock 'wraps around' the locking plate pin.

I'm hoping that someone can tell me what triggers the motor activation and what could have failed on my car.

Thanks & Regards - Julian