Well this isnt good for a first day

[steamship]

Originally Posted by IT

I was wondering how you were getting on this morning. I had sort of hoped that the lack of posts had meant all was good / going well.

What a carry on.....

A case of 'no news' is 'bad news'. You could sort of understand this if the job was being done by a back alley mechanic, but you would have thought that being Audi, they would know how to fix their own cars.

It never ceases to amaze me how much Audi and their dealer network tarnish their own name.

[Johnmed]

Originally Posted by steamship

A case of 'no news' is 'bad news'. You could sort of understand this if the job was being done by a back alley mechanic, but you would have thought that being Audi, they would know how to fix their own cars.

It never ceases to amaze me how much Audi and their dealer network tarnish their own name.

Audi are not alone in this respect. It has amazed me how bad Honda's dealer network are, over the 10 years SWMBO has had her Jazz. It's especially frustrating as their cars are fantastic, and Honda UK are good too.

[IT]

Its designed to fail really.

The Audi dealers are all independently owned, with their own accounting, and are simply expected to deliver a service to Audi customers, whilst worrying about their own profit. My own experience with the Audi Approved warranty proves hands down they'll cut any corners they think they can get away with.

Sad really, as like Honda, the cars are well designed from the outset but are let down by an ever increasing technical complexity, leading to more dependence on dealers, who themselves don't know or care how to help.

I wonder if the Tesla model, where the dealerships are Tesla owned and run, give a better experience overall.....

[steamship]

Originally Posted by IT

I wonder if the Tesla model, where the dealerships are Tesla owned and run, give a better experience overall.....

And now; over to our Tesla correspondent for the latest developments; Tintin

[limoncello]

latest this morning

Still no news of software arriving

i called Audi UK

ME : Can you help find out when im going to get the required software update

AUDI UK: Sorry we cant speed up the process

ME: Can you find out when it will be

AUDI UK: No sorry we cant do that, would you like me to chase the leeds audi management

ME: What for, if you cant do anything what do you think they can do

AUDI UK: I could log your case , someone will call you back next week

ME : Dont bother

[The_Laird]

This reflects my experiences exactly with Audi dealerships and complaints to Audi UK. The former don't give a to** and the latter don't give a sh**! Haven't used a dealership for years and years after some dreadful experiences. I really don't understand why Audi let their brand get so badly tarnished.

[limoncello]

Al in all im begining to wish i had taken the Range Rover sport i viewed a week before i bought this A8

[IT]

Oh......... its gone to Leeds Audi.......

You're lucky they haven't lost the car. That is rumoured to have happened at least once...

[IT]

Originally Posted by limoncello

Al in all im begining to wish i had taken the Range Rover sport i viewed a week before i bought this A8

Presumably you must still have the right to cancel ?... Its not like you've had your recent purchase for more than a day, and I don't doubt the finance company would mess about like this collecting their instalments.

Whilst its not directly Oscars fault, the situation would make a great comedy sketch if it weren't so painfully true.

[limoncello]

i do still have the right, but as you say this isnt oscars fault entirely. the 23 days lost so far have been a catalogue of errors by audi

if it goes to the weekend they are going to get me an 8 to drive.

still wont make up for it