Shell launches Fill Up & Go

[Oli18]

Originally Posted by notorious

I tried fill up and go today and found it confusing.

Normally I fill up the car first and only after that I go to the till and pay. With shell fill up and go I need to initiate the transaction through my phone *before* actually filling up the the car! I find it ridiculous. Who designed this?

Digitising fuel payment episode is a great great idea, but cusomter experience shouldn't be compromised.

How it should work: I fill up the car first and only after that I take the phone out of my pocket and transact. This is the only right sequence of events. How shell could miss this key concept?

Oh maybe I'm an idiot... Explain me

Hi Sergey,

It's not taking payment at the start, it's 'authorising' payment. The authorisation process also makes sure we know which pump you're using, the max amount of fuel you wish to pay for, your loyalty details, and what amount should be charged after you're done fuelling. The actual payment is taken after you've filled up.

Thanks,

Oliver